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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

What do I need to apply?
First and foremost, we need a complete (and signed) application. You can complete it online, or on paper during an appointment with a member of our leasing staff.
At the time of applying, you will pay a $35 application fee for every applicant over the age of 18. You will also owe a security deposit of either: $300 (efficiency or one-bedroom) or $400 (two-bedroom) at the time of application to secure the apartment.
We will then need employment verification for proof of income. We either need your most recent 2 months of paystubs, an offer letter, or 6 months of bank statements. These documents can be uploaded directly online at the time of application.

Income Restrictions
Bridge at Three Hills offers a portion of our units to households below 60% MFI and 80% MFI. Please note the income restrictions listed for each floor plan. If your gross income exceeds what is written there, you will not qualify for that floor plan.

Online Application Tips
Your application is NOT complete and your apartment is not reserved until you submit payment.
If the application says "Pay Later", you must log out and log back in. Unfortunately, this is a glitch in the system that happens frequently. Make sure the name you enter in the RentCafe portion of the application is EXACTLY the same as you enter it in the BlueMoon portion. 

Do you complete a background check?
We check your credit, rental, and criminal history. A nationwide criminal search will be conducted on each applicant and any occupant over the age of eighteen years old. Applicants who have a criminal record may or may not be approved. This includes but is not limited to: felony convictions or deferred adjudication for violent crimes or crimes against another person, felony or misdemeanor convictions for theft, non-violent felony convictions or deferred adjudication in the past 10 years, and/or misdemeanor conviction for any crimes against another person or any crimes involving firearms, drugs, prostitution, arson, or burglary. 

Income qualifications?
You must make 2.5x the base rent on our income-restricted apartments and 3x the base rent on our market-rate apartments. 

Credit requirements?
At least 75% of current accounts must be in good standing. No credit history will be considered good credit history. 

Rental history?
Applicants with no rental history may require a higher deposit. If an applicant has a negative rental history such as: late payments, you may be required to pay a higher security deposit. If an applicant has had any major lease violations, owes a previous landlord, or has a judgment on their credit, the application will be denied.

Do you require renters insurance?
We do require renter's insurance with at least $100,000 in liability coverage. Bridge at Three Hills should be listed as the interested party.

What is your pet policy?
Applicants will complete a pet screening form at the time of application: $20 for one pet or $35 for two pets. Applicants will upload their pet's vaccine records, photos, insurance, etc.
Refundable Deposit: 1 pet = $350, 2 pets = $500
Non-Refundable Fee: 1 pet = $250, 2 pets = $500
2 pets max per apartment with a 100 lb weight limit per animal.
No monthly pet rent and no breed restrictions!
The deposit and non-refundable fees are due on move-in day (not at the time of application).

What rentable amenities do you offer to residents?
Reserved Carport Space: $45/month
Detached Garage Space: $125/month
Storage Unit: $50/month

Since Bridge at Three Hills is a gated community, how do guests and residents access the property?
Each leaseholder is given a code on move-in day. This code can be used on the keypads at the Clubhouse to gain access and is also what you give to your guests and delivery drivers. They just need to enter it on the keypad in front of the driving gate to be given access. Residents can enter the driving gates automatically in their registered vehicle. At the time of move-in, registered vehicles will be given a sticker that automatically opens the driving gates.

What schools does Bridge at Three Hills feed to?
We are located in Austin Independent School District and are zoned for Blazier Elementary School, Paredes Middle School, and Akins High School.

What are some other fees that are not included in the base rent?
We have a required amenity package that includes: Spectrum WiFi and TV for $65/month, Pest Control service for $5/month, and Valet Trash service for $30/month.

What utilities are included/not included in the rent?
Water is sub-metered and charged on your resident ledger. This is paid with rent on the first of the month and usually takes 1-2 months for charges to be accrued.
You will need to establish electricity with City of Austin Utilities and they will bill your COA account directly each month. Please send the leasing team your electricity account number in a timely manner before moving in.

How do I pay rent?
The first payment must be made via money order, cashier's check, or personal check. After the first month's payment, you may sign on to the resident portal and make online payments. (Or you can continue paying your rent in person with checks.) You can pay online via debit or credit card, but various processing fees apply. If you link your bank account to the resident portal, you can make payments with a 95-cent fee per transaction.

When is rent due?
Rent is due on the first of every month no matter when your lease started. If rent is not paid in full by the 4th of the month, you will be charged a late fee of 10% of your base rent.

When do I have access to the resident portal?
You will be granted access on the first day of your lease. You may pay rent online, set up auto-payments, submit maintenance work orders, and view your account history and balance.

What do I need on move-in day?
Your pro-rated rent and other possible fees owed (a member of the leasing staff will have sent you how much you owe). If you have a pet, you will also need to pay your pet deposit and pet fee. Your electricity account number and renter's insurance information should have been sent to the leasing staff before your actual move-in day.
  
Do you accept mail or packages at the leasing office?
We have mailboxes and Amazon Hub package lockers in the Clubhouse. Each delivery driver is different and will use their discretion on leaving packages directly at your apartment door.

What is your parking like?
We have unassigned free parking throughout the community that's first come, first served. We do NOT guarantee parking availability. If you want a guaranteed/reserved space, we have covered carports and garages for rent. Each vehicle MUST be registered with management (limited to one per leaseholder) and is subject to towing without the proper permit displayed.

How does trash and recycling work?
Valet trash and recycling service will pick up your items door-to-door 5 days a week: Sunday-Thursday. Your items must be placed in the Ally Waste trash can that came in your apartment. There are also dumpsters located onsite where you can drop your trash and recycling, as well as a trash compactor by the dog park and Building 7.

How do I utilize the pest control service?
Log in to your resident portal and place a maintenance request for pest control. The office staff will get your apartment on the schedule. You can also call or email the leasing office directly to place the service request.

What happens if I need to move out before my lease expires?
60-day notice is required. You will be charged an early termination fee, as well as a re-letting fee. The amounts are specified in your lease.

Do you have furnished apartments?
No.

Can I sublet my apartment?
No.

Can I list my apartment on Airbnb?
No.